Over the last decade, the popularity of e-mail communication between doctors and patients has risen steadily. The asynchronous nature of e-mail provides convenience and more effective use of time for both parties. Patients can now make appointments or get prescriptions renewed without spending idle time waiting in lines at the doctor’s office or on the phone. Physicians and their staffs can provide lab results or patient follow up more efficiently. E-mail also provides an electronic “paper trail” of such transactions that can be maintained in the patient’s medical record. This paper will explore the issues that the HIPAA regulations raise with doctor/patient e-mail communications and will discuss some possible solutions.
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