"We see people looking for a tool that will solve all their problems, but what you need is a process; it's not just about the tool," says Felicia Nicastro, senior network systems consultant for International Network Services, a consulting firm that kicked off a patch management service in September. Nicastro says the biggest mistake companies make is leaving out the processes, such as diligent monitoring for new patches coupled with detailed evaluation, testing, deployment and validation that a team or individual manages.
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